What if my techs won't use it?

Resistance to new tools is normal, and it's a fair concern. Here's what we see in practice:

The techs who resist it most are usually the ones who've been handling tough situations alone for years and have developed their own way of dealing with them — even if it costs the business reviews and revenue.

The first time SayIt actually helps a tech in a real situation, word spreads. That tech tells the others. Adoption comes from experience, not from the owner mandating it.

The framing matters too. "Here's a tool that backs you up when things get tough" lands differently than "here's something to fix your customer skills." Most techs aren't looking for more work — they're looking for less stress in difficult moments.

If certain techs still won't adopt it, that's useful information. A tech who consistently won't use available tools that help them do the job better is worth a deeper conversation.