My techs are experienced — why would they need coaching?

Experience in the trade and skill at customer communication are two different things. Most techs spend years getting very good at HVAC, plumbing, or appliance work — not at handling price objections, de-escalating upset homeowners, or asking for reviews in a way that actually works.

The most common 1-star reviews don't come from bad technical work. They come from veteran techs who've always handled difficult situations a certain way — usually by caving, deflecting, or getting defensive.

SayIt isn't telling your experienced tech that they're bad at their job. It's giving them backup for the moments that are genuinely hard — the 8pm call where a customer is demanding a refund, the job where the price seems high because the customer got a cheaper quote from someone else.

Most experienced techs who try SayIt are relieved, not offended. They've been handling these moments alone for years.