How does a tech actually use SayIt in the field?

Using SayIt is designed to take less time than looking something up on a phone.

Here's what it looks like in practice:

1. The situation arises — customer pushes back on price, a complaint comes up mid-job, an opportunity to recommend an add-on appears 2. The tech steps aside — outside, in the truck, or during a natural pause in the conversation 3. They answer three quick questions — what's happening, what the customer said, what the tech is trying to achieve 4. SayIt gives them specific guidance — not generic advice, but actual language they can use in that moment

The average interaction takes under 30 seconds. Most techs keep it on their phone and check it the same way they'd check a text message.

For calls with customers, many techs keep one earbud in and use SayIt on speakerphone so they can get guidance mid-call without the customer knowing.

The customer never knows the tech is using it — it's private coaching, not a visible crutch.