Does the customer know the tech is using SayIt?

SayIt is private coaching, not something the customer sees or hears.

Techs use it the same way they'd check a text message — stepped outside, in the truck, or during a natural pause in the job. It takes under 30 seconds, so there's no awkward "let me go look something up" moment.

For phone calls with customers, many techs keep one earbud in and use SayIt on speakerphone so they can get guidance mid-call. The customer hears the tech, not SayIt.

The goal is to make the tech look and feel confident and prepared — not to make them look like they're reading from a script. SayIt gives them the language, and the tech delivers it naturally.