Take this 2-minute assessment to discover exactly where your technicians are leaving money on the table and damaging your reputation.

What industry is your business in?

Plumbing

HVAC

Appliance Repair

Pest Control

Other home service

How many technicians do you have in the field

What's your approximate annual revenue?

Under $100,000

$100,001 - $500,000

$500,001 - $1,000,000

$1,000,001 - $3,000,000

$3,000,001 - $5,000,000

$5,00,001+

How often do your techs successfully upsell or recommend additional services when appropriate?

Almost never (0-20% of the time)

Sometimes (21-40%)

Half the time (41-60%)

Usually (61-80%)

Almost always (81-100%)

score_upsell_frequency

In the last 30 days, how many times have you personally thought “we should have sold more on that job”?

Too many to count

5-10 times

2-4 times

Once

Never

score_should_have_sold

What percentage of customers book follow-up services or maintenance plans with you?

Less than 10%

10-25%

26-40%

41-60%

Over 60%

score_customer_booking

In the past 6 months, how many customer complaints have you dealt with due to poor tech communication or attitude?

10+

5 - 9

2 - 4

1

0

score_customer_complaints

How confident are you that your techs can de-escalate an upset customer without you stepping in?

Not confident at all

Slightly confident

Somewhat confident

Mostly confident

Extremely confident

score_confidence_in_techs

What’s your biggest fear when a tech walks into a customer’s home?

They’ll say something that upsets the customer

They’ll miss an obvious upsell opportunity

They’ll lack the confidence to recommend what’s really needed

They’ll create a situation that leads to a bad review

I don’t really worry about this

score_biggest_fear

Assessment Score

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