Your best tech closes $800 water heater upgrades. Your newest guy leaves with a $89 service call — for the same job.
One bad interaction in a customer's kitchen turns into a 1-star review that costs you thousands.
You've tried sales training. It works for a week, then everyone goes back to old habits.
You're still the one smoothing things over when a tech "rubs someone the wrong way."



"This tool… is a game-changer to help people overcome their communication challenges... By incorporating coaching, facilitation, and insights, the possibilities are endless."


"This tool is awesome. It will help you develop more effective communication skills."
Yes — because it makes their job easier and helps them earn more. It's not homework. It's help, right when they need it.
Most owners see higher average tickets within the first 2 weeks. Review improvements take 30-60 days to show in your scores.
Techs answer 3 questions by speaking or typing and the tool will advise them on how to handle the situation with confidence. It will also teach them each time they use it so they learn how to communicate better and more effectively the more they use it.
The opposite. We give them real time coaching based on the situation, personality and mood of the customer, not robotic scripts. It sounds like them, just better. The best part is, their skills improve the more they use it.

We’re available by phone 1-866-SAY-IT-21